The whole shabang!
Brandon of Renovation and Remodeling Specialists approached PerSyst with a specific goal for his company growth over two years, which he knew would require a four-fold increase in gross income levels. His question was, how could we make that happen?
Research revealed that referral was his industry’s bread and butter. To increase his referral base to the capacity his two-year goal required, we would need to go beyond great remodeling – we would need to make the client’s remodeling project an experience.
We quickly developed a plan, training his crew on customer delight principals, how to identify client’s values, and how to joyfully deliver. We then implemented a strategic referral program to ensure client relationships for years to come.
Results: Brandon has doubled his company size this year, putting him on track to hit his two-year growth numbers. Not only this, his crew is enjoying what they do more than ever, making for extensive up-sells, doubling cash reserves.
